How can we help?

Everything you need to know about LollyBudget

🚀 Getting Started

Creating your first budget

  1. After signing up, you'll be prompted to create your first budget
  2. Give it a name (e.g., "Family Budget" or "My Budget")
  3. Add your income sources - tell us how much you make and how often (monthly, bi-weekly, etc.)
  4. Go to the Budget page and click "+ Add Category" to add expense categories
  5. For each category, enter a name and your planned monthly amount
  6. Optionally, add an AI description to help categorize transactions automatically

Tip: Start simple with 5-10 categories. You can always add more later.

Understanding The Scoop (Dashboard)

The Scoop is your customizable dashboard. You can:

  • Add widgets - Click "Add Widget" to add different views of your budget
  • Drag and drop - Rearrange widgets by dragging them
  • Widget types - Danger Zone (overspent categories), Spending Pace, Category jars, Savings Goals, and more
  • Category widgets - Click to cycle through views: remaining, per-week, per-day, or percentage

💰 Budgeting Basics

Base Budget vs Monthly Overrides

This is what makes LollyBudget different:

  • Base Budget ("Usual Amount") - Your plan. What you normally spend each month. Changes here affect ALL months.
  • Monthly Override ("This Month") - Temporary changes for just this month. Need extra grocery money in December? Override it.

The magic: Monthly overrides automatically reset. Next month, your base plan comes right back.

Note: When editing a category, changes to "Usual Amount" affect all months. A warning banner reminds you of this.

Editing a category

Hover over any category row and click the edit icon (pencil) to:

  • Change the category name
  • Update the usual amount (affects all months)
  • Add or edit the AI description (helps with transaction categorization)
  • Delete the category (link at bottom of modal)

Covering overspending with transfers

When a category is overspent, a "Transfer" button appears. Click it to:

  1. See how much you're over
  2. Choose which categories to pull money from
  3. Use quick-fill buttons: "Use all" or "Cover rest"
  4. Click "Cover Overage" when the amounts look right

Transfers are linked - undoing one reverses both the source and destination in a single click.

Change History & Undo

Every budget change is tracked. Click on a category to see its management options:

  • Full history of changes with timestamps
  • Who made each change (useful when sharing budgets)
  • Individual "Undo" buttons for each change

🏦 Bank Connections

How bank connections work

We partner with Teller to securely connect to your bank. Here's what you need to know:

  • We never see your password - You log in directly with your bank
  • Read-only access - We can see transactions, but can't move money
  • Bank-level security - Same encryption your bank uses
  • Automatic sync - Transactions appear within hours, usually faster

Connecting your first account

  1. Go to the "Banks and Cards" page from the sidebar
  2. Click "Connect Bank" (or "Link Your First Bank" if no accounts connected)
  3. Search for your bank
  4. Log in with your bank credentials
  5. Select which accounts to connect

Most banks connect instantly. Some require a few minutes to sync historical transactions.

Troubleshooting sync issues

If your transactions aren't appearing:

  • Wait a bit - Some banks take up to 24 hours for new transactions
  • Check connection status - Look for "Action Required" warnings on the Banks page
  • Reconnect if needed - Click the "Reconnect" button if your bank shows an error

Still having issues? Contact us and we'll help.

💳 Credit Cards

How Credit Cards Work

In LollyBudget, money is "spent" when you swipe your credit card, not when you pay the bill. Here's why:

  • No double-counting - If we counted both your CC purchases AND your CC payment, every dollar would be counted twice
  • Spending is tracked at the point of purchase - When you buy groceries with your credit card, that transaction counts toward your Groceries category immediately
  • CC payments are internal transfers - Paying your credit card bill just moves money from your bank account to your CC. It's not new spending.

This is how all zero-based budgets work - LollyBudget handles it automatically so you don't have to think about it.

Why Are My CC Payments Faded?

You'll notice that credit card payments appear faded in your transaction list. This is intentional:

  • They're marked as internal transfers - LollyBudget automatically detects CC payments and flags them
  • They're excluded from your budget spending total - Because the spending was already counted when you made the purchase on the card
  • Nothing is wrong - This is the correct behavior that prevents double-counting your expenses

If a payment is incorrectly faded (or a non-payment isn't faded), you can override the transfer status on the transaction.

Tracking Credit Card Debt

If you had existing credit card debt when you started using LollyBudget:

  1. Go to the "Banks & Cards" page
  2. Find your credit card and set an "Opening Balance" - this is your starting debt
  3. When you pay more than your tracked CC spending, the extra amount is "Debt Paydown"
Formula: Debt Paydown = CC Payments - Tracked CC Spending (when positive). This means you're paying off old debt, not just covering new purchases.

Debt paydown shows in your budget under the Debt Payments section.

Credit Card Tracking Modes

Each credit card can be set to one of three tracking modes on the Banks & Cards page. Pick the one that matches your situation:

  • Paid in Full — You pay off the full balance every month. No debt tracking needed. CC payments are simply marked as internal transfers and excluded from spending. This is the default.
  • Paying Down — You're actively paying off existing debt on this card. LollyBudget calculates your debt paydown each month (the amount you pay beyond your tracked spending) and shows a progress bar so you can see your balance shrinking over time.
  • Watch — You're not sure if your balance is going up or down. LollyBudget will track the trajectory and warn you if the balance is growing month over month, so you can decide when to take action.

You can change modes at any time. If you start paying off a card, switch from "Watch" to "Paying Down" to see your progress.

Interest & Fees

Interest charges and fees appear as transactions on your credit card:

  • Categorize them as "Interest & Fees" - Create this budget category if you don't have one
  • They count toward your tracked spending - This is accurate, because interest is a real cost you're paying
  • They affect your debt paydown calculation - Interest increases your tracked CC spending, so more of your payment goes to "covering" interest rather than paying down debt

👥 Sharing & Collaboration

Inviting someone to your household

  1. Go to Settings → Household
  2. Scroll to the "Invite Someone" section
  3. Enter their email address and click "Send Invite"
  4. They'll receive an email with instructions to join

Once they join, they get access to all your budgets, bank accounts, and transaction history. It's free for them - your subscription covers it.

Roles: Admin vs Member

  • Admin (Owner) - Can invite/remove members, create/delete budgets, manage everything
  • Member - Can view and edit budgets, connect their own banks, make budget changes

Admins can change member roles from the Household settings page.

Who changed what?

When sharing a budget, every change is tracked:

  • Who made each change (shown with avatar/initials)
  • When they made it (timestamp)
  • What they changed

No more "Who moved my grocery money?" - now you'll know.

Leaving a household

If you're a member (not the owner):

  1. Go to Settings → Household
  2. Click "Leave Household" at the bottom
  3. Type "LEAVE" to confirm

You can start your own household with a 14-day free trial, or join another household.

Frequently Asked Questions

How do I categorize a transaction differently?

Click on any transaction to open it. Then click "Change Category" and select the correct one. The AI learns from your corrections - fix it once, and similar transactions will be categorized correctly in the future.

Can I split a transaction between categories?

Yes! Click on a transaction and select "Split". You can divide it across multiple categories - perfect for Costco runs where you bought groceries AND household supplies.

What happens if I delete a category?

Transactions in that category won't disappear - they'll just be marked as "uncategorized". You can re-categorize them later or create a new category for them.

How do I cancel my subscription?

Go to Settings → Subscription and click "Cancel Subscription". You'll keep access until the end of your billing period. If you cancel within 30 days of payment, we'll refund you - no questions asked.

Can I export my data?

Yes! Go to Settings → Account and click "Export Data". You'll get a CSV file with all your transactions and budget information.

Why is my CC payment faded in transactions?

CC payments are automatically detected and excluded from spending because the purchases were already tracked when you made them. This prevents double-counting. For example, if you spent $500 on groceries with your card, that $500 was already counted. The $500 payment to the card company is just moving money - not new spending.

How do I track credit card debt paydown?

Go to Banks & Cards, find your credit card, and set an Opening Balance. Then when your monthly payments exceed your tracked spending, the difference appears as "Debt Paydown" in your budget. This represents money going toward paying off pre-existing debt rather than covering new purchases.

What about cash back and statement credits?

Statement credits reduce your CC balance. They'll automatically be reflected in your spending totals. Cashback applied as a statement credit is handled the same way - it reduces the balance on the card and is accounted for in your transaction history.

Is my data secure?

Yes. We use bank-level encryption for all data. We never sell your data to anyone. Our bank connection partner (Teller) is trusted by major financial institutions. You can delete all your data at any time.

Still have questions?

We're here to help. Send us a message and we'll get back to you within 24 hours.

Contact Us